Privacy Policy

Proven Web Ltd is a company registered in England and Wales under company registration number 8839903. Our registered office is The Core, Bath Lane, Newcastle upon Tyne, NE4 5TF, UK.

We respect your privacy. This Privacy Notice sets out the categories of your personal data we collect, how we collect it, what we use it for and with whom we share it, in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

By personal data we mean any information relating to you such as your name and contact details. Personal data does not include data which has been anonymised.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

BASIS FOR PROCESSING PERSONAL DATA

The paragraphs in this section explain how and why we process your personal data, as well as the legal basis on which we carry out this processing.

To enter into and perform contracts with you:

Where you ask us to provide website services to you, we will process your personal data to provide these services to you. Our use of your personal data in this way includes, in particular, storing your personal data in our customer database and customer relationship management (CRM) system. We need to process your personal data in this way to enter into and provide the services for you. If you do not wish to provide us with your personal data in this way, you will be unable to use our services.

To make our website better:

We will also process your personal data in order to provide you with a more tailored experience when you visit our website. For example, we may use your personal data to tailor our website, make sure it is displayed in the most effective way for the device you are using. We also use various third party cookies to help us improve our website (more details are set out in the sections below) but we will not share your personal data with the third party analytics and search engine providers that assist us in the improvement and optimisation of our website.

We will also process your personal data for the purposes of making our website more effective, and for website testing, research and statistical and survey purposes.

The legal basis on which we process your personal data in these circumstances is our legitimate interest to provide our customers with the best possible service we can, and to ensure that our website is performing optimally.

For direct marketing purposes:

We may process your personal data for the purpose of sending direct electronic marketing about our services, where we believe there is likely to be a genuine and relevant interest on the part of the person or organisation receiving the information. For example, we may contact schools to inform them about our school website or school app development services which we believe may be of interest.

The legal basis on which we process your personal data in these circumstances is our legitimate business interest to conduct marketing activities.

We will always ensure there is a balance of interests between our own and those of the person receiving the marketing.

We will always ensure that our use of your data is proportionate, has a minimal privacy impact, and that the person receiving the marketing would not be surprised or likely to object. For example we will only contact schools with information about products aimed at schools.

We will always attempt to ensure we only make contact if consent is not required under PECR (Privacy and Electronic Communications Regulations). For example we will only send B2B (business-to-business) not B2C (business-to-consumer) direct marketing. We will only contact businesses, public organisations, and educational establishments, not home users, and will make reasonable endeavours to try to ensure that any email address we contact belongs to an organisation and not a personal account.

You have the right to object to direct marketing and we will honour all requests to opt-out of marketing communications. You can object at any time by contacting us at [email protected] or, where relevant, by following the unsubscribe link in any marketing communication you receive from us. Requests will be processed immediately.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

Information you give us.

This is information about you that you give us by filling in forms on our site www.provenweb.net (our “website”) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you complete a form or place an order via our website. The information you give us may include your name, address, e-mail address and phone number, organisation details, and if you are placing an order, your electronic signature.

Information we collect about you.

With regard to each of your visits to our website we will automatically collect the following information:

– Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

– Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, you are agreeing to our use of cookies.

“A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.”

We use the following cookies:

Strictly necessary cookies

Purpose: these are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or place an order or a website/app development request.

  • Cookies we use: Proven Web (in-house)
  • Analytical/performance cookies

    Purpose: they allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Cookies we use: Google Analytics, HotJar
  • Functionality cookies

    Purpose: these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

  • Cookies we use: Proven Web (in-house)
  • You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

    Do Not Track

    We use your ‘Do Not Track’ status to decide whether to turn on tracking scripts such as Google Analytics and Hotjar.

    Most browsers let you turn on ‘Do Not Track’. Learn how to turn on ‘Do Not Track’ in your browser

    USES MADE OF THE INFORMATION

    We will combine the information you provide to us with information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

    WHERE WE STORE PERSONAL DATA

    All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. You must not share your password with anyone.

    PERIOD OF STORAGE

    Where you enter personal data on our website and but do not make a purchase or enter into a services contract with us, we will retain your data for a period of 6 years afterwards to ensure we are able to assist you should you have any questions or feedback in relation to our services.

    If you make a purchase or enter into a services contract with us, we will securely store your data indefinitely whilst you remain a customer, and will retain your data for a period of 6 years after you cease to be a customers to ensure we retain adequate and complete financial records to meet our legal obligations.

    YOUR RIGHTS UNDER DATA PROTECTION LAWS

    Right to object

    You have the right to object to us processing your personal data where we are processing your personal data: based on our legitimate interests (as set out above). If you ask us to stop processing your personal data on this basis, we will stop processing your personal data unless we can demonstrate compelling grounds as to why the processing should continue in accordance with data protection laws. If you ask us to stop processing your personal data for direct marketing purposes, we will stop immediately.

    Right of access

    You have the right to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing.

    Right to rectification

    You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.

    Right to restriction

    You have the right to restrict our processing of your personal data where: the accuracy of the personal data is being contested by you; the processing by us of your personal data is unlawful, but you do not want the relevant personal data erased; we no longer need to process your personal data for the agreed purposes, but you want to preserve your personal data for the establishment, exercise or defence of legal claims; or we are processing your data on the basis of our legitimate interest(as set out above) and you:

    object to our processing on this basis; and

    want processing of the relevant personal data to be restricted until it can be determined whether our legitimate interest overrides your legitimate interest.

    Where any exercise by you of your right to restriction determines that our processing of particular personal data is to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.

    Right to data portability

    You have the right to receive your personal data in structured, standard machine readable format and the right to transmit such personal data to another controller.

    Right to erasure

    You have the right to require we erase your personal data which we are processing where at least one of the following grounds applies: the processing is no longer necessary in relation to the purposes for which your personal data were collected or otherwise processed; our processing of your personal data is based on your consent, you have subsequently withdrawn your consent and there is no other legal ground we can use to process your personal data; you object to the processing as set out in the “right to object” section of this policy and we have no overriding legitimate interest for our processing; the personal data have been unlawfully processed; and the erasure is required for compliance with a law to which we are subject.

    “You also have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.”

    Exercising your rights

    You can exercise such rights by contacting us at [email protected].

    LINKS ON OUR WEBSITE

    Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates. Our service connects you to different websites. If you follow a link to any of these websites or use our service, please note that you have left our website and these websites have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check these policies before you submit any personal data to these websites.

    CHANGES TO OUR PRIVACY POLICY

    Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

    CONTACT

    Questions, comments and requests regarding this privacy policy should be addressed to [email protected]

    This privacy policy was last updated in September 2019.